HouseControl is a powerful and flexible platform, which means there will always be parts of it that take time to understand. The good news is that you can expand your system as much as you like — by creating your own automations, building custom dashboards, or integrating new smart devices.
If you prefer to explore on your own, our Inspirations posts show real examples of what’s possible and how to achieve it.
If you’d rather not DIY, you can simply tell us what you want to achieve and we can build the automations, dashboards, or integrations for you.
This place will collect some of the common questions we can quickly answer
HouseControl is a complete smart‑home system installed in your home. We provide the hardware, configure everything for you, and give your family a private portal to control your home.
No. All automations run locally on the hardware installed in your home. If your internet goes down, your lights, sensors, climate control, and routines continue working.
Almost any brand: lights, plugs, sensors, cameras, solar systems, speakers, and more. If it works with Zigbee, Z‑Wave, Wi‑Fi, Matter, or local APIs, we can integrate it.
Yes. You can keep using voice assistants — HouseControl simply becomes the brain behind them.
Your system grows with you. You can add devices yourself, or we can integrate them for you.
No. Everything runs inside your home on your own hardware. Your data never leaves your house unless you choose to access it remotely.
You get a private subdomain (familyname.housecontrol.au). It connects securely to your home system without VPNs or open ports.
Hardware setup
Dashboard creation
Device integration
Basic automations
Training on how to use your system
Essential Hub: Initial setup + optional hourly support
Performance Hub: Same as Essential, with more powerful hardware
Managed Hub: Includes up to 1 hour/month of remote support
Yes. HouseControl is fully DIY‑friendly. You can create automations, add devices, and customise dashboards anytime.
Your system keeps running locally. If you need help, we can fix issues remotely or onsite.
Yes. We can automate hot water, AC, EV charging, and appliances based on real‑time solar production.
Most likely yes. We support many camera brands, especially those with local streaming or ONVIF support.
Very secure. Local processing, encrypted remote access, no open ports, and no cloud dependency.
Yes. We can reinstall your system at your new address.
Yes. We provide onsite installation and optional onsite support when needed.
HouseControl uses an annual commitment billed monthly — the same model as Microsoft 365. You commit to a 12-month term and pay monthly. After the initial term, it automatically renews for another 12 months unless you tell us otherwise. See our Terms & Conditions for full details.
Yes. You can cancel at the end of your current annual term by notifying us at least 30 days before your renewal date. If you cancel mid-term, your service continues until the end of your 12-month term and you pay the monthly fee for each remaining month — no refund for unused months.
You can cancel within 30 days of installation for any reason. You'll receive a full refund of any monthly fees paid (excluding the first month), provided all hardware is returned in good condition.
You must return all HouseControl hardware within 30 days of cancellation. We provide a prepaid shipping label. If hardware is not returned or is returned damaged, you will be charged the full replacement value.
Email us at support@housecontrol.au or use the contact form at housecontrol.au/contact/. We'll confirm receipt and provide return instructions for your hardware.
