Privacy Policy

1. Who We Are

HouseControl is operated by IT-Solve PTY LTD (ABN: 71 663 211 890). We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect the following kinds of personal information:

• Contact details — your name, email address, phone number, and postal address
• Billing information — bank account or credit card details (processed securely via our payment provider; we do not store full card numbers)
• Account credentials — family name and password for portal access
• Communication records — emails, support tickets, and phone call notes
• Technical information — IP address, browser type, and basic usage data for service improvement

3. What We Do NOT Collect

Because HouseControl is a local-first system, we do not collect or store:

• Camera feeds or recordings
• Sensor data, automation logs, or device states
• Media files (photos, videos, music) stored on your Jellyfin server
• Network traffic content
• Location data from your devices
• Any other data that remains on your local hardware

4. How We Collect Information

We collect information when you:

• Sign up for a HouseControl plan
• Contact us for support or enquiries
• Visit our website (via standard web server logs)
• Communicate with us by phone, email, or through our contact form

5. Why We Collect Information

We use your personal information for:

• Providing and managing your HouseControl service
• Processing payments and billing
• Sending service-related communications (renewal notices, support updates, price changes)
• Responding to enquiries and support requests
• Complying with legal obligations

We will not use your personal information for marketing purposes without your express consent.

6. Disclosure of Information

We may share your personal information only in the following circumstances:

• Payment processors — to process your monthly payments securely
• Our insurers and professional advisers — as reasonably required
• Law enforcement or regulators — where required or authorised by law

We do not sell, rent, or trade your personal information to third parties.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These include:

• Secure encrypted connections (HTTPS) for all web traffic
• Password-protected systems and access controls
• Regular security reviews

8. Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or outdated information

To do so, contact us at support@housecontrol.au. We will respond within a reasonable period (usually 30 days).

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us with details of your complaint. We will investigate and respond within 30 days.

If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified on our website and, where practicable, by email.

11. Contact

Last updated: June 2026