Warranty & Cancellations

Warranty

What is covered?

All hardware supplied as part of your HouseControl plan is covered against manufacturing defects and normal-use failures for the duration of your active subscription. If hardware fails due to normal use, we will replace it at no additional cost.

What is not covered?

Damage caused by the following is not covered and may result in replacement charges:

• Misuse, neglect, or accident
• Tampering, modification, or attempted repair
• Power surges or electrical faults at your premises
• Loss or theft
• Water damage or exposure to extreme conditions

How to make a warranty claim

Contact us at support@housecontrol.au with a description of the issue. We will arrange diagnosis and, if covered, send a replacement unit with a prepaid return label for the faulty hardware.

Cancellations

What is the billing model?

HouseControl uses an annual commitment billed monthly — the same model as Microsoft 365. You commit to a 12-month term and pay monthly. After the initial term, it automatically renews for another 12 months unless you tell us otherwise.

Can I cancel anytime?

Yes. However, because the hardware and setup costs are recovered over the 12-month term:

• Cancel at end of term — provide 30 days notice before your renewal date. Service continues until the end of your current term with no further charges.
• Cancel mid-term — your service continues until the end of your 12-month term, and you pay the monthly fee for each remaining month. No refund for unused months.

What happens to the hardware when I cancel?

You must return all HouseControl hardware within 30 days of cancellation. We provide a prepaid shipping label. If hardware is not returned or is returned damaged, you will be charged the full replacement value.

Is there a cooling-off period?

Yes. You may cancel within 30 days of installation for any reason. You’ll receive a full refund of any monthly fees paid (excluding the first month), provided all hardware is returned in good condition.

How do I cancel?

Email us at support@housecontrol.au or use the contact form at housecontrol.au/contact/. We will confirm receipt and provide return instructions for hardware.

Your Rights Under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures, you are entitled to a replacement or refund and compensation for any other reasonably foreseeable loss or damage. These terms do not limit or exclude those rights.

Last updated: June 2026